The trial court's order denying defendant's motions to compel plaintiffs to individually arbitrate the wage and hour claims they allege in this class action is affirmed, where: 1) defendant failed to establish plaintiffs agreed to the specific arbitration agreement defendant submitted to the trial court; and 2) without sufficient evidence of the actual arbitration policy to which plaintiffs agreed when they signed the acknowledgments and other documents, the policy may not be enforced against plaintiffs.