ROBINSON v. ONSTAR LLC (2018)

MEMORANDUM *

Kathryn Robinson appeals the district court’s dismissal of her complaint pursuant to an arbitration clause that the district court concluded was enforceable. We have jurisdiction under 28 U.S.C. § 1291. Reviewing de novo, see Davidson v. Kimberly-Clark Corp., 873 F.3d 1103, 1109 (9th Cir. 2017), we reverse and remand for further proceedings.

The parties agree that Robinson and OnStar formed an agreement when she called OnStar to activate her one-year trial subscription. At that time, Robinson was unaware that OnStar intended to send her additional terms and conditions, including the arbitration provision. “[A] consumer [must] be on notice of the existence of a term before he or she can be legally held to have assented to it.” Norcia v. Samsung Telecomms. Am., LLC, 845 F.3d 1279, 1289 (9th Cir. 2017) (quoting Schnabel v. Trilegiant Corp., 697 F.3d 110, 124 (2d Cir. 2012) ).

That the terms and conditions were “available” to Robinson in some sense is irrelevant when she had neither actual nor constructive notice of their existence at the time of her agreement with OnStar. Likewise, California Civil Code section 1589 obligated Robinson only “so far as the facts [were] known, or ought to [have been] known” to her.

REVERSED and REMANDED.