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Court of Appeal, First District, Division 5, California.

ALPHA BETA, INC. et al., Petitioners, v. The SUPERIOR COURT of the State of California For the County of Alameda, Respondent, Rita NAHM, Real Party in Interest.

No. A025458.

Decided: February 26, 1988

Henry F. Telfeian, Patrick W. Jordan, McLaughlin & Irvin, San Francisco, for petitioners. No appearance for respondent. Steven R. Cavalli, Gwilliam & Ivary, Oakland, for real party in interest.

Rita Nahm was employed by Alpha Beta, Inc., from May 1980 through February 1982, and throughout that period was subject to a collective bargaining agreement between Local 870, Retail Clerks Union AFL–CIO, and Alpha Beta.   Several months after her employment terminated Nahm sued Alpha Beta and its supervisory employees Cole and Coppin, in respondent superior court, for damages for intentional infliction of emotional distress.   Defendants moved for summary judgment upon the theory that Nahm's tort action in respondent court was preempted by federal labor law.   Respondent court denied defendants' motion;  defendants petitioned this court for a writ of prohibition or mandate;  we summarily denied the petition.

The California Supreme Court granted hearing and retransferred the matter to us with directions to issue an alternative writ, referring to Beers v. Southern Pacific Transp. Co. (9th Cir.1983) 703 F.2d 425.   We issued the alternative writ, heard oral argument, and concluded that respondent court's order was correct.   In an opinion filed October 16, 1984, we vacated the alternative writ and denied the peremptory writ.   The California Supreme Court denied review.   The United States Supreme Court granted certiorari and remanded the case with directions that we reconsider our opinion in light of Allis–Chalmers Corp. v. Lueck (1985) 471 U.S. 202, 105 S.Ct. 1904, 85 L.Ed.2d 206.   We reconsidered the matter and concluded, for the reasons set forth infra, that the holding of Allis–Chalmers did not affect our result.   Accordingly, we reissued our original opinion denying the peremptory writ, with the addition of a brief explanation of our reasoning concerning the Allis–Chalmers opinion.

The California Supreme Court subsequently granted review.   At the same time, the court granted review in Friday v. Hughes Aircraft Co. (1986) 188 Cal.App.3d 117, 236 Cal.Rptr. 291.   Upon finality of the court's subsequent decision in De Tomaso v. Pan American World Airways, Inc. (1987) 43 Cal.3d 517, 235 Cal.Rptr. 292, 733 P.2d 614, the court dismissed the grant of review in Friday as improvidently granted and retransferred the Alpha Beta case to this court.  ––– Cal.3d ––––, 236 Cal.Rptr. 403, 735 P.2d 444.   We were directed to reconsider our opinion in light of Allis–Chalmers, De Tomaso, the reinstated opinion in Friday, and Truex v. Garrett Freightlines, Inc. (9th Cir.1985) 784 F.2d 1347.   We have again reconsidered the matter, in light of the authority to which we have been referred, and we again conclude Alpha Beta's petition should be denied.   We again reissue our original decision, as modified by a discussion of the authorities provided by the Supreme Court.

Nahm's complaint in respondent court alleged in pertinent part that “[a]t all times herein mentioned, defendant ․ COLE was the assistant store manager of the above mentioned Alpha Beta store.   At all times herein mentioned, defendant ․ COPPIN was the manager of the bakery of the above mentioned Alpha Beta store.   Commencing in approximately September of 1981, defendants above named and each of them, participated in episodes and encounters designed to harass, humiliate and upset plaintiff by, among other things, making rude and humiliating comments to and about plaintiff in front of customers and co-employees;  decreasing her number of working hours below those of other employees who had less or the same seniority as plaintiff;  degrading her job performance in front of others;  causing plaintiff to perform the job duties of others;  asking plaintiff to stay on and work overtime and then verbally abusing and chastising her for doing so;  making false statements in documents in plaintiff's personnel file to make it look as if plaintiff was being insubordinate to superiors;  discriminating against plaintiff in favor of other employees;  using foul and abusive language directed at plaintiff;  refusing to honor plaintiff's request to be transferred to another store.”   The complaint further alleges that each defendant acted in all relevant respects as the agent of each other defendant, and that the described conduct was “outrageous” and caused Nahm emotional injury for which she is entitled to both compensatory and punitive damages.

There is no indication in the record before us that Nahm's allegations are in any way related to the termination of her employment.

Defendants moved for summary judgment on the sole ground “that the Complaint herein fails to state a cause of action against defendants in that it is preempted by federal law.”   In support of their motion defendants placed before the court the collective bargaining agreement, calling attention to its provision for processing “grievances” by voluntary adjustment or arbitration.   The collective bargaining agreement defines a “grievance” as “a dispute, difference of opinion between the parties, and grievance of employees involving or arising out of the meaning, interpretation, application or alleged violation of this Agreement, including the arbitrability of all such matters.”   By the declaration of Alpha Beta's director of industrial relations defendants asserted that “[e]ach and every one of these incidents could have been the subject of a grievance and processed through the grievance and arbitration procedure contained in ․ the collective bargaining agreement.”   Thus, defendants argued, “plaintiff's complaint is preempted by federal law in that the allegations therein constitute a single claim for breach of a collective bargaining agreement, the exclusive remedy for which is the grievance and arbitration provision contained in said agreement.”

Nahm filed only legal argument in opposition.   Respondent court denied defendants' motion.   This writ petition followed.   The only issue before this court is whether defendants' uncontradicted showing is sufficient to demonstrate as a matter of law that Nahm's claim cannot be maintained in a California trial court at this time.  (Cf. LaRosa v. Superior Court (1981) 122 Cal.App.3d 741, 744–745, 176 Cal.Rptr. 224.)

Defendants identify two “questions presented for review”:

“1. Does federal law preempt a state tort claim based on allegations identical to grievable events under a collective bargaining agreement?

“2. Can a state tort claim be maintained where in adjudicating the complaint the trial court will necessarily be required to interpret and apply a collective bargaining agreement?”

As stated and argued by defendants, these questions compound elements of two doctrines:  Federal preemption (cf. San Diego Unions v. Garmon (1959) 359 U.S. 236, 242, 243, 79 S.Ct. 773, 778, 3 L.Ed.2d 775;  Sarro v. Retail Store Employees Union (1984) 155 Cal.App.3d 206, 214–216, 202 Cal.Rptr. 102) and exhaustion of contractual arbitration procedures (Johnson v. Hydraulic Research & Mfg. Co. (1977) 70 Cal.App.3d 675, 679, 139 Cal.Rptr. 136;  cf. Labor Management Relations Act § 203(d) (29 U.S.C. § 173, subd. (d));  Steelworkers v. American Mfg. Co. (1960) 363 U.S. 564, 568, 80 S.Ct. 1343, 1346, 4 L.Ed.2d 1403).

We conclude that defendants' reliance on the rhetoric of federal preemption decisions is misplaced.

Defendants cite several cases decided under the Railway Labor Act (RLA) (45 U.S.C. § 151 et seq.).   But to the extent that this action is affected at all by federal labor law, it is subject not to the RLA but rather to the general provisions of the National Labor Relations Act (NLRA) and the Labor Management Relations Act (LMRA) (29 U.S.C. § 141 et seq.).

The RLA expressly provides for administrative determination of disputes “growing out of grievances or out of the interpretation or application of agreements concerning rates of pay, rules, or working conditions․”  (45 U.S.C. § 153, subd. First (i).)   It is now well established that these procedures are compulsory, and exclusive of judicial proceedings, in any dispute subject to the RLA.  (Andrews v. Louisville & Nashville R. Co. (1972) 406 U.S. 320, 322–326, 92 S.Ct. 1562, 1564–1566, 32 L.Ed.2d 95;  Magnuson v. Burlington Northern, Inc. (9th Cir.1978) 576 F.2d 1367, 1369–1370, cert. den. 439 U.S. 930, 99 S.Ct. 318, 58 L.Ed.2d 323.)  “[T]he compulsory character of the administrative remedy provided by the Railway Labor Act for disputes such as that between petitioner and respondent stems not from any contractual undertaking between the parties but from the Act itself․”  (Andrews v. Louisville & Nashville R. Co., supra, 406 U.S. at p. 323, 92 S.Ct. at p. 1565.)   Our attention has been directed by our Supreme Court to Beers v. Southern Pacific Transp. Co., supra, (9th Cir.1983) 703 F.2d 425 which we had rejected as inapplicable to this case when we summarily denied defendants' petition.   Beers, employed under the terms of a collective bargaining agreement subject to the RLA, was discharged for alleged insubordination arising out of union activities.   His state-court action for intentional infliction of emotional distress and violations of his rights under the RLA was removed to federal district court where summary judgment for defendants was granted on the ground that the court lacked subject-matter jurisdiction.   The Court of Appeals affirmed the district court's finding that the controversy was “a minor dispute within the exclusive province of the grievance mechanisms of the Railway Labor Act” (703 F.2d at p. 429), relying on Magnuson v. Burlington Northern, Inc., supra, which in turn followed Andrews v. Louisville & Nashville R. Co., supra.

The NLRA and LMRA contain no provision directly comparable to “the exclusive ․ grievance mechanisms” of the RLA.   Section 203(d) of the LMRA (29 U.S.C. § 173, subd. (d)) does provide that “[f]inal adjustment by a method agreed upon by the parties is hereby declared to be the desirable method for settlement of grievance disputes arising over the application or interpretation of an existing collective-bargaining agreement,” and the declaration that arbitration of grievances is “the very heart of the system of industrial self-government” (Steelworkers v. Warrior & Gulf Co. (1960) 363 U.S. 574, 581, 80 S.Ct. 1347, 1352, 4 L.Ed.2d 1409) has been often reaffirmed.   But “the difference between the impact of the NLRA and the RLA has significance.   The focus of the NLRA is on specific conduct that Congress has deemed subject to either prohibition or protection, 29 U.S.C. §§ 157–158.   Often ․ it is the objective of certain conduct, rather than the mere exercise thereof, that is relevant to determining whether actions are protected or prohibited by the NLRA.   In contrast, the RLA has made any grievance arising out of the collective bargaining agreement subject to the exclusive arbitral remedies contained in that Act․  It follows from this difference that a state claim is more likely to impinge on an area of exclusive administrative jurisdiction under the RLA than under the NLRA.”  (Jackson v. Consolidated Rail Corp. (7th Cir.1983) 717 F.2d 1045, 1052, cert. den. 465 U.S. 1007, 104 S.Ct. 1000, 79 L.Ed.2d 233;  cf. also Andrews v. Louisville & Nashville R. Co., supra, 406 U.S. at p. 323, 92 S.Ct. at p. 1564.)   This distinction is historically explicable:  The RLA provisions for mandatory administrative processing of minor disputes were part of a mechanism “designed to serve the stated purposes of the Act which were, among others:  ‘To avoid any interruption to commerce or to the operation of any carrier engaged therein’․”  (Machinists v. Central Airlines (1963) 372 U.S. 682, 687–689, 83 S.Ct. 956, 959–961, 10 L.Ed.2d 67;  cf. also Majors v. U.S. Air, Inc. (D.Md.1981) 525 F.Supp. 853, 855) (“[o]ne of the primary purposes of the Act is to minimize interruptions in the nation's transportation services by strikes and labor disputes”.)   No similar perceived need for swift determination of minor disputes has been associated with the NLRA or LMRA.

In sum defendants' RLA cases, in general, and Beers v. Southern Pacific Transportation Co., supra, are not dispositive in the circumstances of record here.

Nor do defendants make a persuasive case for preemption under the leading judicial decisions in the NLRA/LMRA context.   Most such decisions involve attempts in state courts to assert claims based upon alleged conduct which would constitute a violation of NLRA section 7 or an unfair labor practice under NLRA section 8.   The basic principles were spelled out in San Diego Unions v. Garmon, supra, 359 U.S. 236, 79 S.Ct. 773:  “[C]ongress has entrusted administration of the labor policy for the Nation to a centralized administrative agency, armed with its own procedures, and equipped with its specialized knowledge and cumulative experience․  [¶] When the exercise of state power over a particular area of activity threatened interference with the clearly indicated policy of industrial relations, it has been judicially necessary to preclude the States from acting.  [Fn. omitted.]  However, due regard for the presuppositions of our embracing federal system, including the principle of diffusion of power not as a matter of doctrinaire localism but as a promoter of democracy, has required us not to find withdrawal from the States of power to regulate where the activity regulated was a merely peripheral concern of the Labor Management Relations Act.  [Citation.]  Or where the regulated conduct touched interests so deeply rooted in local feeling and responsibility that, in the absence of compelling congressional direction, we could not infer that Congress had deprived the States of the power to act.  [Fn. omitted.]  [¶] When it is clear or may fairly be assumed that the activities which a State purports to regulate are protected by § 7 ․, or constitute an unfair labor practice under § 8, due regard for the federal enactment requires that state jurisdiction must yield.   To leave the States free to regulate conduct so plainly within the central aim of federal regulation involves too great a danger of conflict between power asserted by Congress and requirements imposed by state law․ [¶]․  When an activity is arguably subject to § 7 or § 8 of the Act, the States as well as the federal courts must defer to the exclusive competence of the National Labor Relations Board if the danger of state interference with national policy is to be averted.”  (359 U.S. at pp. 242–245, 79 S.Ct. at pp. 778–780.)

The limits of Garmon 's preemption rule were further explored in Farmer v. Carpenters (1977) 430 U.S. 290, 97 S.Ct. 1056, 51 L.Ed.2d 338.   Farmer's decedent, Hill, had been an officer of the carpenters' union local.   He sued the union on various theories including intentional infliction of emotional distress.   The California superior court permitted the emotional distress count to go to the jury, which awarded actual and punitive damages.   A Court of Appeal reversed on the ground of preemption, holding “that the state courts had no jurisdiction over the complaint since the ‘crux’ of the action concerned employment relations and involved conduct arguably subject to the jurisdiction of the National Labor Relations Board.”  (430 U.S. at p. 295, 97 S.Ct. at p. 1060.)   The California Supreme Court denied hearing, but the United States Supreme Court granted certiorari, vacated the judgment, and remanded, concluding in relevant part that Hill's claim was not preempted.   The United States Supreme Court reiterated Garmon's qualifications to the preemption rule for matters of “merely peripheral concern” and matters sufficiently “deeply rooted in local feeling” and added that “[w]e also have refused to apply the pre-emption doctrine ‘where the particular rule of law sought to be invoked before another tribunal is so structured and administered that, in virtually all instances, it is safe to presume that judicial supervision will not disserve the interests promoted by the federal labor statutes.’   [Citations.]”  (430 U.S. at pp. 296–297, 97 S.Ct. at pp. 1061–1062.)

Applying these principles to Hill's claim, the United States Supreme Court noted that “there is no federal protection for conduct on the part of union officers which is so outrageous that ‘no reasonable man in a civilized society should be expected to endure it,’ ” and that California, “on the other hand, has a substantial interest in protecting its citizens from the kind of abuse of which Hill complained.   That interest is no less worthy of recognition because it concerns protection from emotional distress caused by outrageous conduct, rather than protection from physical injury․”  (430 U.S. at p. 302, 97 S.Ct. at p. 1064.)  “Recovery for the tort of emotional distress under California law requires proof that the defendant intentionally engaged in outrageous conduct causing the plaintiff to sustain mental distress.   [Citations.]  The state court need not consider, much less resolve, whether a union discriminated or threatened to discriminate against an employee in terms of employment opportunities [in violation of NLRA § 8(b) ].”  (430 U.S. at p. 304, 97 S.Ct. at p. 1065.)   The United States Supreme Court then qualified its position:  “Union discrimination in employment opportunities cannot itself form the underlying ‘outrageous' conduct on which the state-court tort action is based;  to hold otherwise would undermine the pre-emption principle․  Simply stated, it is essential that the state tort be either unrelated to employment discrimination or a function of the particularly abusive manner in which the discrimination is accomplished or threatened rather than a function of the actual or threatened discrimination itself.”  (430 U.S. at p. 305, 97 S.Ct. at p. 1066.)

 These principles appear to be applicable to Nahm's claim against defendants.   The question whether Nahm's damage claims, asserted after her employment has terminated for reasons apparently unrelated to the claims, should be arbitrated under the collective bargaining agreement can fairly be characterized as of peripheral concern to the LMRA.   No protected activity or unfair labor practice is implicated.   Because Nahm's employment has terminated the value to her of remedies available through the arbitration process is problematic at best;  to force arbitration in this case could advance the policy goals of federal labor law in only the most abstract sense.   At the same time, Nahm appears to have pleaded an orthodox case for recovery under California law for the tort of intentional infliction of emotional distress which is, as the United States Supreme Court recognized in Farmer, a matter of legitimate local concern.  (Cf., e.g., Alcorn v. Anbro Engineering, Inc. (1970) 2 Cal.3d 493, 497–498, 86 Cal.Rptr. 88, 468 P.2d 216.)

We conclude that the preemption doctrine as stated in Garmon and qualified in Farmer does not bar state court action under the circumstances of the record before us.   We adhere to this conclusion after reconsideration of the more recent authorities to which we have been referred.

The United States Supreme Court directed us to reconsider our decision in light of Allis–Chalmers v. Lueck, supra, 471 U.S. 202, 105 S.Ct. 1904.   That case involved a state-law tort action for bad-faith handling of a disability insurance claim filed by an employee under an employer-provided health plan governed by a collective bargaining agreement.   The court held the state-law action was preempted by federal law, specifically section 301 of the LMRA which provides for federal resolution of “suits for violation” of collective bargaining agreements.   According to the Allis–Chalmers court, the preemptive effect of section 301 is based on the need for the stability provided by a uniform body of law governing labor contract interpretation.   “The possibility that individual contract terms might have different meanings under state and federal law would inevitably exert a disruptive influence upon both the negotiation and administration of collective agreements.”  (Allis–Chalmers v. Lueck, supra, 471 U.S. at p. 210, 105 S.Ct. at p. 1910, quoting Teamsters Local v. Lucas Flour Co. (1962) 369 U.S. 95, 103, 82 S.Ct. 571, 577, 7 L.Ed.2d 593.)

From this premise the court reasoned that the policy of uniform interpretation should not be limited to suits for breach of labor contracts, but should extend to any suit whose resolution necessarily involved the interpretation of contract terms and phrases or rights and remedies “rooted in” or “derivative” of the contract.   The employee's bad-faith tort action was therefore preempted by federal law, because it could not be resolved without analysis of the terms of the labor contract and the conduct of the parties thereto—specifically, whether the employer was under an implied contractual obligation to provide disability payments in a timely manner and whether the employer's conduct breached that obligation.   Thus, the employee's action was “inextricably intertwined with consideration of the terms of the labor contract ․ [and the] state law [on which it was based] purport[ed] to define the meaning of the contract relationship.”  (471 U.S. at p. 213, 105 S.Ct. at p. 1912.)

Allis–Chalmers admits its holding is one of “narrow focus.”  (Id. at p. 220, 105 S.Ct. at p. 1916.)   The court reiterated the long-standing rule that not every state suit “asserting a right that relates in some way to a provision in a collective bargaining agreement, or more generally to the parties to such an agreement, necessarily is preempted under § 301.”  (Ibid.)  Actions involving state rights and obligations which exist independently of contract, not subject to alteration or qualification by the process of negotiation, are not preempted.  (Ibid.)

 Although the case before us arises from an employment context and involves the parties to a collective bargaining agreement, Nahm's claim for emotional distress is not preempted under the narrow holding of Allis–Chalmers.   While the various incidents alleged by Nahm may be separately grievable under the agreement, the crux of the lawsuit is a pattern of outrageous emotional harassment which is outside the scope of preemption.   Unlike the employee in Allis–Chalmers, Nahm does not complain of an instance of employer misconduct allegedly violating a contractual provision of a bargaining agreement.   Rather, Nahm's claim is a straightforward state-law tort action for emotional distress caused by intentional, outrageous conduct.   Recovery is based on Nahm's right, independent of contract, to be free from conduct so reprehensible that “no reasonable [person] in a civilized society should be expected to endure it.”  (Farmer v. Carpenters, supra, 430 U.S. at p. 302, 97 S.Ct. at p. 1064.)   The allegations fall outside the bounds of civilized employer behavior and thus are not “inexplicably intertwined” with interpretation of a labor contract.   This conclusion is fully consistent with Allis–Chalmers court's own limitations of its holding.

This conclusion also withstands our second invitation to reconsider the matter, by the California Supreme Court.   Our view of this case in light of Allis–Chalmers has just been discussed;  the remaining three cases do not compel a contrary result.

In Friday, the employee brought a cause of action for emotional distress based on a “general pattern of harassment, [including an] assignment to work in an unventilated room with chemical fumes and a damp floor.”   (Friday v. Hughes Aircraft Co., supra, 188 Cal.App.3d at p. 124, 236 Cal.Rptr. 291.)   Friday did not allege outrageous treatment unrelated to workplace issues but which happened to occur on the job;  rather, he alleged treatment in retaliation for his complaints about dangerous handling of toxic chemicals, and a pattern of harassment designed to provoke him into quitting.   (Id. at p. 120, 236 Cal.Rptr. 291.)   Significantly, this alleged pattern was not outrageous conduct beyond the pale of civilized behavior, but direct complaints “about matters covered in the collective bargaining agreement:  safety, unfair work assignments, work restrictions and denials of promotion and overtime.   Evaluation of [Friday's] claim will necessarily involve reference to the relevant sections of the agreement to determine the parties' rights under it.  (Id. at p. 125, 236 Cal.Rptr. 291.)

In Truex, the employee brought a distress claim based on excessive surveillance, abusive language, unjustified reassignments or work duties and “set ups” for termination.   The Ninth Circuit found the cause of action preempted because the employer's conduct was covered by a collective bargaining agreement that specified how and when employee discipline was to be administered:  the plaintiff's tort claim was a thinly-veiled claim “that administration of discipline was improper under the standards set by the collective bargaining agreement.”  (784 F.2d at p. 1350.)   The court also found the conduct was not so extreme as to be outrageous and therefor outside the ambit of federal preemption.

Like Friday, Truex is distinguishable:  Nahm's allegations involved gross conduct which is not “discipline” but simply uncivilized treatment.   It may be noteworthy that the collective bargaining agreement is not described by Alpha Beta as governing the imposition of discipline, but only as making any employee dispute grievable.   In Tellez v. Pacific Gas and Elec. Co., Inc. (9th Cir.1987) 817 F.2d 536, the Ninth Circuit found a distress cause of action was not preempted where the complained-of conduct (circulation of a suspension letter falsely accusing the employee of selling cocaine on the job) was not governed by the collective bargaining agreement.   In so doing the court distinguished Truex, where the agreement was “[specific] when and how discipline could be administered.”  (817 F.2d at p. 539.)  “Unlike the agreement[ ] in Truex ․, the present agreement is silent on work conditions, and vague on disciplinary formalities.   It neither requires nor regulates suspension letters.   Accordingly, examination or interpretation of the agreement would not help to resolve Tellez's [sic] claim.”  (Ibid.)

Finally, nothing in De Tomaso dictates a different result.   The Supreme Court has referred us to 43 Cal.3d at pages 528 and 529, 235 Cal.Rptr. 292, 733 P.2d 614 of the De Tomaso opinion, which essentially restates the rule of Allis–Chalmers and of Magnuson v. Burlington Northern, Inc., supra, 576 F.2d 1367.   In both De Tomaso and Magnuson the employer conducted an investigation of the employee's suspected misconduct, as required by the collective bargaining agreement.   In both cases the employee attempted to sue for intentional infliction of emotional distress based on employer actions arising from the conduct or the result of that investigation.  (In Magnuson, the employee alleged a conspiracy to cover up supervisory negligence by making him a scapegoat;  in De Tomaso the employee complained of wrongful termination and a false accusation that he was a thief.)   In both cases the court held the subject of the suit had a substantial relationship to the collective bargaining agreement.  (576 F.2d at pp. 1369–1370;  43 Cal.3d at pp. 528–529, 235 Cal.Rptr. 292, 733 P.2d 614.)  De Tomaso holds a tort claim will be preempted unless it is based on facts either “unrelated to matters expressly or impliedly governed by the collective bargaining agreement” or which “so far exceed the scope of reasonable conduct in the context of such matters that reference to the collective bargaining agreement is unnecessary to resolve the claim.”  (43 Cal.3d at p. 529, 235 Cal.Rptr. 292, 733 P.2d 614 [footnote omitted].)

 Nahm's case avoids preemption under either prong of the De Tomaso test.   Unlike the causes of action grounded directly in investigations, discipline imposition or other matters rooted in the collective bargaining agreement, Nahm's allegations of personal abuse—which are in no way related to her later termination—are not clearly related to imposition of discipline under the collective bargaining agreement.   Even if they are, they are sufficiently outrageous to escape preemption under the second prong.   Indeed, in the omitted footnote to the passage just quoted, the De Tomaso court acknowledges preemption was defeated in one case where “the distress was based on a continual and egregious pattern of harassment by the employer.”  (See Pikop v. Burlington Northern R. Co. (Minn.1986) 390 N.W.2d 743, cert. den. sub nom. Burlington Northern R. Co. v. Gulati (1987) 480 U.S. 951, 107 S.Ct. 1616, 94 L.Ed.2d 800.)  Pikop, cited by our high court with evident approval, holds that because a state “has a strong interest in protecting its citizens from outrageous emotional abuse,” federal law does not preempt “a state-law claim of intentional infliction of emotional distress where the alleged distress results, not from wrongful discharge, but from a continual pattern of harassment on the part of the ․ employer.”  (390 N.W.2d at p. 753.)

We conclude that Nahm's cause of action for emotional distress is not preempted by federal law.

 The remaining question is whether Nahm was required to exhaust remedies under the grievance-arbitration provisions of the collective bargaining agreement before she could bring her action in superior court.

“It is well established that a party to a collective bargaining contract which provides grievance and arbitration machinery for the settlement of disputes within the scope of such contract must exhaust the internal remedies before resorting to the courts in the absence of facts excusing such exhaustion.  [Citations.]  [¶] ․ ‘[T]his rule, which is analogous to the rule requiring the exhaustion of administrative remedies as a condition precedent to resorting to the courts [citation], is based on a practical approach to the myriad problems, complaints and grievances that arise under a collective bargaining agreement.   It makes possible the settlement of such matters by a simple, expeditious and inexpensive procedure, and by persons who, generally, are intimately familiar therewith.  [Citation.]  The use of these internal remedies for the adjustment of grievances is designed not only to promote settlement thereof but also to foster more harmonious employee-employer relations.  [Citation.]  Such procedures, which have been worked out and adopted by the parties themselves, must be pursued to their conclusion before judicial action may be instituted unless circumstances exist which would excuse the failure to follow through with the contract remedies.’ ”  (Johnson v. Hydraulic Research & Mfg. Co., supra, 70 Cal.App.3d at pp. 679–680, 139 Cal.Rptr. 136.)   This California rule is consistent with the strong federal policy in favor of arbitration of labor disputes under existing collective bargaining agreements.  (Cf., e.g., Steelworkers v. American Mfg. Co., supra, 363 U.S. at p. 568, 80 S.Ct. at p. 1346;  Steelworkers v. Warrior & Gulf Co., supra, 363 U.S. at p. 581, 80 S.Ct. at p. 1352;  Republic Steel v. Maddox (1965) 379 U.S. 650, 652–653, 85 S.Ct. 614, 616–617, 13 L.Ed.2d 580.)

Defendants contend that every one of Nahm's allegations “arguably constitutes a breach of the collective bargaining agreement” and therefore that respondent court “will be forced to interpret the collective bargaining agreement․  Thus, the allegations contained in the complaint are inextricably intertwined with the collective bargaining agreement.”  “Nahm has chosen to disguise her dissatisfaction with the collective bargaining agreement as an action for intentional infliction of emotional distress.   In truth, her complaint is an all-out assault on the collective bargaining process and arbitration of employment disputes.”

If valid these contentions would tend to satisfy the exhaustion doctrine's requirement that the dispute be within the scope of the contract.   But the contentions impermissibly distort Nahm's complaint which, in our view, plainly alleges a course of conduct intentionally undertaken for the purpose of inflicting emotional distress upon Nahm.   Undeniably the collective bargaining agreement will be implicated, but only as it may have been used or disregarded in the course of the alleged “episodes and encounters designed to harass, humiliate and upset plaintiff.”   This is not a situation in which (as in cases on which defendants rely) a plaintiff has by “artful pleading” undertaken to disguise an alleged wrongful discharge or other direct violation of a collective bargaining agreement in tort rhetoric.   This is a legitimate tort complaint.   In terms of the policies underlying the exhaustion doctrine, it is too late in this case to hope for a simple, expeditious and yet adequate disposition of Nahm's complaints or “to foster more harmonious employee-employer relations.”   Nahm is no longer an employee, and the relief which might have been available to her, as an employee, by way of the arbitration procedure—correction of allegedly improper entries in her personnel file, for example—would be all but meaningless, to her or to the labor-management relationship at Alpha Beta, now.

We conclude that the elements of the exhaustion doctrine have not been demonstrated and that, in any event, the doctrine is inappropriate to the circumstances of record.

The alternative writ of mandate is discharged.   The petition for a peremptory writ of mandate is denied.

KING, Associate Justice.

LOW, P.J., and HANING, J., concur.

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